Privacy Policy | Truck Mechanic Derrimut

We may collect personal information that is reasonably necessary to respond to enquiries, arrange truck mechanic services and operate this website. This may include:

• Your name, phone number and email address.
• Your suburb, service location, depot, worksite or business address.
• Truck make, model, registration, vehicle type and trailer information.
• Details about a breakdown, repair issue, warning light or maintenance request.
• Messages, form submissions and other information you choose to provide.
• Technical information such as IP address, browser type, device information, referring page and website activity.

We do not ask you to provide sensitive information unless it is reasonably required and permitted by law.

We may collect personal information when you:

• Submit a contact, booking or service request form.
• Call, email or otherwise communicate with us.
• Request truck repairs, diagnostics, breakdown assistance or maintenance support.
• Browse this website or interact with website features.

We may also receive information from a person acting on your behalf, such as a fleet manager, employer, driver, insurer or roadside assistance provider.

We may collect, hold and use personal information to:

• Respond to enquiries and service requests.
• Confirm vehicle, location and fault details.
• Arrange or discuss truck repair, diagnostic and maintenance services.
• Communicate about appointments, availability, quotes or service updates.
• Maintain business and service records.
• Improve our website, services and customer communications.
• Protect our website, business and users from misuse, fraud or security threats.
• Comply with legal, regulatory, insurance and record-keeping obligations.

This website may use cookies or similar technologies to support website functionality, remember preferences, understand website performance and improve the visitor experience.

You can usually manage or block cookies through your browser settings. Blocking certain cookies may affect how parts of the website operate.

We may disclose personal information where reasonably necessary to:

• Technicians, contractors or service providers assisting with a requested service.
• Website hosting, email, form, analytics, security or cloud service providers.
• Professional advisers, insurers or authorities where reasonably required.
• Comply with a legal obligation, court order or lawful request.
• Protect the rights, safety or property of our business, customers or other persons.

We do not sell personal information to third parties.

Some website hosting, email, analytics, cloud or technology service providers may process or store information outside Australia. The countries involved depend on the providers used by the website from time to time.

Where required, we take reasonable steps to ensure personal information is handled consistently with applicable Australian privacy requirements.

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through website forms or email.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, business records, legal obligations, dispute resolution and security.

When personal information is no longer required, we may take reasonable steps to delete, destroy or de-identify it, subject to applicable legal and record-keeping obligations.

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law, and we will explain the reason where required.

If you believe your personal information has been mishandled, contact us using the details below and provide enough information for us to understand the concern.

We will review the complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

This website may contain links to external websites or services. We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

We may update this Privacy Policy when our website, services, technology providers or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.

Contact us to ask a privacy question, request access or correction, or lodge a privacy complaint.